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TROUBLESHOOTING
Repairing your Flo-Lab remote
AFFECTED MODEL: Flo-Lab 2100; 12-B and 18-B IR and wired remotes
(Note: This article does not reflect troubleshooting on the new 18-BR rechargeable wireless remote)

Over time, your Flo-Lab remote may stop functioning correctly.  This is usually a problem within the remote itself, not the IR wireless receiver (wireless models only).  This page is for the Biomed who wishes to repair their Flo-Lab remote.

On the 18-button models, the most common issue you'll face is intermittent buttons on the most-used functions.  This can be repaired by replacing the buttons (part number 740-0068-00; see below).  Another common issue is the battery compartment wires becoming loose - this is a simple fix.

Only the 18-B IR remote is currently supported.  If you have any other remote, we cannot repair it but schematics, parts layout diagrams and board layouts are offered on this site in Acrobat PDF format.  Additionally, we may be able to provide limited support over the phone.

12-button IR remote transmitter schematics (obsolete)

18-button IR remote transmitter schematics 299-0291-04
18-button IR remote transmitter parts list BOM_299-0291-04
18-button IR remote transmitter parts layout REFD 299-0291-02C

18-B IR remote receiver schematics 299-0290-03.00
18-B IR remote receiver parts list MBOM9-0290-03.00
18-B IR remote receiver parts layout REFD0285-00.00

If you have an obsolete remote, you can easily upgrade.  If you have a 12-button or wired remote, you can upgrade to the 18-button wireless remote by ordering the 18-B IR transmitter, part number 300-0276-10, price $225.00.  The 18-B IR receiver part number is 300-0277-00, price $170.00.  The extra 6 buttons on the 18-B remote can be utilized with the 18-B IR receiver, the Sonova software and 2100 firmware version 1.08 eX or newer.  VIP does not recognize the extra 6 buttons.  Some older Flo-Labs might also need a microcontroller modification.


QUICK REFERENCE FOR COMMONLY REQUESTED PARTS

DESCRIPTION PART NUMBER PRICE
12-B button and cap
740-0064-00
$6.75
18-B button (stand-alone)
740-0068-00
$1.50
18-B button cap (black)
634-0035-00
$0.50
18-B button cap (grey)
634-0035-08
$0.50
18-B button cap (blue)
634-0035-06
$0.50

NOTE: On the 12-button remote, all switches have the button and cap together in one assembly.  On the 18-button remote, the electronic switch is separate from the cap, and three cap colors are used in the remote.

To order any of these parts, call 800-547-6427, option 0 on the voice menu.


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